PBX Bohemia

The company provides low-voltage installations, technology and IT management.

Initial situation in the company

The company was using only mobile phones.

Needs

  • establishing a centralized support line
  • the possibility of flexible changes in call routing according to the standby schedule
  • the possibility of future integration with the helpdesk of the company

Solution

We have deployed the OptimCall telephone system as a service to operate the customer care line. A fixed VoIP number for the support line was supplied by the customer from his preferred telephone service provider. The company does not use landline phones, all calls to the customer care line are automatically routed to mobile phones.

Benefits

  • Central reception of customer calls
  • Records and control over service level compliance
  • The possibility of welcome prompt (impossible for direct calls to mobile phones)
  • Can simply change call routing from anywhere via OptimCall mobile phone application

 

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